Return & Refund Policy

At Ziora Official, customer satisfaction is important to us. Due to the nature of fragrance products, returns and exchanges are accepted only under specific conditions.

Return Eligibility

A return request may be considered if:

• The product received is damaged or defective.

• An incorrect product has been delivered.

• The issue is reported promptly after delivery.

Return Conditions

To be eligible for a return, the product must:

• Be unused and unopened.

• Remain in its original packaging.

• Include all original accessories, if applicable.

• Be accompanied by proof of purchase.

• Clear photos/video of package and product required.

Non-Returnable Items

Opened, sprayed, tested, or used perfume products cannot be returned or exchanged due to hygiene and product-safety reasons.

Refund Process

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed within 10–15 business days. The exact time may vary depending on your bank or payment provider.

Contact Us

For return or refund requests, please contact us:

Email: zioraworldofficial@gmail.com
Phone: +92 336 8146093